Return Policy

 

We only accept returns if the item shipped to you is defective or damaged. The item should be returned to us within 7 days from the delivery date in original packaging. We will send you a new replacement unit as soon as we receive the return package. There is no cash refund.

Incase of any kind of malfunctioning or defect, the item will need to be taken to the nearest Authorised service station of the respective brand.

When you return your product, just indicate the reason for your return in a short note (if you feel like it!), put the item and the note with the order number into a secure package, affix our address note (our returns address is given below) and send it through a reliable courier or mail it to us. Our address for returns is:

R.K. Traders

#53/7, Odayappa Chettiar Colony,

Salem 636007, Tamil Nadu, India
Attn : Online Sales Return Dept.
Contact : Mr. Avinash
Ph : 0427-4031220


Please note that we will provide a refund facility only for products bought from our online store (ekitchen.in).

We make a note of all the serial nos. of products and their respective buyers. So if the serial nos. do not match with our record of  what we have sent you, then no replacement will be given. You will have to take back your returned product from us at your cost.

In addition to the above you will hae to fill up the " Returns" form and obtain an RMA no. from us. On receipt of the RMA no. you will have to keep the defective / damaged item well packed and labeled for our shipping partners to pickup.

Click here to request an RMA no. from us.

In certain cases our shipping partners would not be able to pickup for certain locations. Customers in these locations will have to return items themselves and we will refund the shipping cost incured by you on sending us a scanned copy of the AWB..

Within what time period do I have to return the product?

You need to return the product bought from our store within a period of seven days from the receipt of the shipment.

What is your cancellation policy?

You can cancel your order anytime until your order starts shipping. If you wish to cancel an order that is being shipped, a restocking fee of 25% will apply to your order

How do I return my product to ekitchen.in?

Please call us at Customer Care # and our customer service representatives will attend to returns related queries.

Customer Care # +91-0427-4031220 (Business Hours: Monday to Saturday 10AM to 6.30PM IST)
Email: info@ekitchen.in